Terms of services
1. Introduction
Welcome to Elantech IT. By using our website, you agree to adhere to our privacy, return, and shipping policies. Should you have any inquiries regarding the use of our website, please contact us at sales@elantechus.com or call (516) 612-7070.
2. General Conditions
Elantech IT reserves the right to refuse service to anyone. The use of our store for any illegal purposes is strictly prohibited. We utilize and comply with the Shopify fraud detection system. Any purchase attempts identified as fraudulent will be rejected, and the buyer will be blocked from our platform. If you believe your legitimate order has been wrongly flagged, please contact our sales team with your order number.
3. Products & Services
All products listed on our website are available from our inventory. Prices are subject to change. Customers can directly purchase items or submit their best offers. For bulk orders, please contact our sales team for a same-day quote. Should an item be out of stock, contact our sales team for assistance. We guarantee the accuracy of our product listings. If you encounter any discrepancies, please reach out to our sales team with your order number.
4. Payment Terms
We accept various payment methods including credit cards, PayPal, Google Pay, Apple Pay, Shopify Pay, and wire transfers. For wire payment instructions, contact our sales team. Sales tax and applicable fees will be added at checkout. If you experience any payment issues, please contact us for support.
5. Shipping & Delivery
Our handling time is typically one to two days after payment is received. We offer free domestic ground shipping within the USA. Estimated shipping times for FedEx, UPS, and USPS are 3-6 days. International shipping is also available. For a shipping quote, provide us with the exact delivery address, company name, and a phone number. International shipments can be arranged with DHL, FedEx, or UPS, or customers can arrange their own pickup after coordinating with our sales team. In case of lost or damaged shipments, contact our sales team to reach out to the carrier.
6. Returns & Refunds
Elantech offers a 30-day warranty on all products. We accept returns for defective goods or items damaged in transit, covering the return shipping cost and providing a full refund upon receipt. To initiate a return, complete the RMA form under our return policy and email it to our sales team with your order number. For returns without product issues, a 10% restocking fee applies, and the buyer is responsible for return shipping costs.
7. Accuracy of Information
Elantech IT diligently reviews all products before listing. If you have questions about any listings, please contact our sales team, and we will do our best to provide accurate answers.
8. User Accounts & Security
Customers can create an account on our website to access their purchase history and new promotions. Report any suspicious activity regarding your account to Elantech IT.
9. Intellectual Property
All content on our website is protected by copyright and trademark laws. Copying or redistributing our content without permission is prohibited.
10. Prohibited Activities
Fraudulent activities, misuse of our website (including hacking and scraping), and hate speech or offensive content are strictly forbidden.
11. Limitation of Liability
Elantech, IT offers a 30 day warranty for our products. After the 30-day warranty period has expired Elantech is no longer liable for the customers order.
12. Indemnification
Users agree to indemnify and hold Elantech IT harmless from any legal claims arising from the use of our website.
13. Governing Law
These terms are governed by the laws of the State of New York.
14. Contact Information
For any legal or policy-related issues, please contact us at https://elantechit.com/pages/contact.